We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Fitness Machine Technicians, may collect from you, and how it is used. By using our website, www.fitnessmachinetechnicians.com, you are accepting the practices described in this policy.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.
No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links
This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 450-7672 or via mail, Attn: Privacy Officer, 2359 Perimeter Pointe Pkwy, Charlotte, NC 28208.
Hear What Our Customers Have to Say
D"Gets the work done in a timely manner"
"It's truly nice to work with a company that actually returns calls, gets the work done in a timely manner and more importantly lets our managers know what's going on with the equipment."
Dan Horan & Steve Smith, Planet Fitness
E"They go above and beyond in exceeding expectations"
"They are experts at a variety of commercial grade fitness equipment, provide timely response to questions and/or requests for repairs, are efficient with the work they provide..."
Eric Maki, Director of Campus Recreation
K"Great to work with!"
"We went from multiple service providers to just a single point of contact. Fitness Machine Technicians has been great to work with!"
Kate Groshong, Vice President / PMS Property Group
T"Their work is first class"
"Fitness Machine Technicians has been our fitness equipment service provider for 25 years and their work is first class..."
Temple University
Gets the work done in a timely manner
It's truly nice to work with a company that actually returns calls, gets the work done in a timely manner and more importantly lets our managers know what's going on with the equipment.
Dan Horan & Steve Smith, Planet Fitness
They go above and beyond in exceeding expectations
I can honestly say Fitness Machine Technicians are the best I have contracted with! They are experts at a variety of commercial grade fitness equipment, provide timely response to questions and/or requests for repairs, are efficient with the work they provide, do a great job of explaining the diagnosis they arrived at with equipment not working properly, are a good value, and go out of their way to consistently provide outstanding customer service! I strongly recommend to others considering Fitness Machine Technicians as their service provider as they go above and beyond in exceeding expectations in regards to customer service, expertise, timely response, and value.
Eric Maki, Director of Campus Recreation
Great to work with!
PMC first signed a preventive maintenance contract with Fitness Machine Technicians in January of 2016 for our 19 properties. We went from multiple service providers to just a single point of contact. Fitness Machine Technicians has been great to work with!
Kate Groshong, Vice President / PMS Property Group
Their work is first class
Fitness Machine Technicians has been our fitness equipment service provider for 25 years and their work is first class, from timeliness to workmanship and problem solving. Fitness Machine Technicians has the resources to provide clients with expert repair service as well as the knowledge to increase the lifespan of your equipment through preventive maintenance scheduling.
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